Refund Policy

Last updated July 9, 2026. This is a practical billing summary, not legal advice. See also our Terms of Service.

Digital software

RedFalconHQ is a software-as-a-service (SaaS) product. Subscriptions grant access to the approval workflow, approval links, comments and change-request tracking, and content exports rather than a physical or one-time deliverable.

General refund policy

Payments are generally non-refundable once a billing period has started and access, approval links, or exports have been provided for that period. This includes monthly and annual subscription charges.

Billing errors

If you believe you were charged in error (duplicate charge, incorrect plan, or a technical billing issue), contact support@redfalconhq.com within 7 days of the charge. We will review the charge and issue a correction or refund if an error is confirmed.

Cancellations

You may cancel your subscription at any time from your billing settings or by contacting support. Cancellation stops future renewals but does not refund the current billing period. Your workspace typically retains access until the end of the paid period.

Plan changes

Upgrading or downgrading your plan takes effect according to Stripe's standard proration rules. Contact support if you have questions about a specific change.

Contact

For billing questions or refund requests, email support@redfalconhq.com. RedFalconHQ is operated by Wade Digital, Calgary, Alberta, Canada.

Read our pricing plans, review the Terms of Service, or contact support with billing questions.